Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my Ahmad Tea to maintain its freshness?
To preserve the delicate aroma and flavor, store your tea in a cool, dry place away from strong odors and direct sunlight. We recommend using an airtight container or keeping it in its original foil-sealed packaging.
Are Ahmad Tea products ethically sourced?
Yes, we are committed to ethical sourcing. As a member of the Ethical Tea Partnership, we work to ensure fair working conditions, sustainable farming practices, and environmental protection across all our supply chains.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout based on your location and order weight.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on opened tea products. If your order is damaged or incorrect upon arrival, please contact our customer service team within 14 days for a replacement or refund.
Are your tea bags biodegradable?
We are actively transitioning our range to plastic-free, biodegradable tea bags. Most of our standard teabags are made from natural plant fibers and are compostable; please check the specific product packaging for the disposal logo.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.